Frequently Asked Questions

What does it mean to have an individual housing contract?

Individual leasing means that each person is only responsible for their portion of the unit lease or bed space. If your roommate ends up not coming back for the spring semester, you’re not responsible for their payment.

What is included in my rent?

Your rent includes Cable with HBO, Internet, Water & Trash pickup. It also includes electricity with a cap of $30 per month. You will also have access to our amenities, which include: free use of our tanning beds, private study rooms and computer lab, updated gym equipment and 24-hour game room, as well as our swimming pool, sand volleyball and basketball courts.

Do you have a roommate matching system?

Yes. While Gateway at Lubbock can never guarantee a "perfect match," all residents fill out a profile to help us put together the likeliest compatible matches.

Remember; the sooner you sign your lease and the more thoroughly you fill out your profile, the more options you have and the better chance of us finding someone that works well with you.

When is my rent due?

Rent installments are always due on the first of the month and are considered late beginning on the fourth.

How can I pay my rent?

We accept payment in the office via check or money order. You can also pay with a credit card online at rentpayment.com, or through our online portal system with your checking account.

Do you allow pets?

We allow one pet per bed space in our one and two bedroom apartments. There is a pet deposit of $250 ($150 of which is non-refundable), as well as pet rent of $25 per month. We do have a 25lb weight limit, with no aggressive breeds or exotic pets allowed.

Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?

Renter’s Insurance is not required but highly recommended. We are not liable in any form for any damage incurred to a resident's personal belongings throughout the course of the contract period. We highly recommend that residents contact a homeowner's insurance agent to learn more about renter's insurance.

What if I have a change of plans at the end of fall and don't return for the spring semester?

The only way to be released from your contract without penalty mid-lease term is to find a resident replacement. The replacement must fulfill all of the same rental criteria including student status, lease guaranty, background & credit checks. There is also a resident replacement fee. Call the office for more details.

What if I need maintenance in my room?

Residents can place maintenance requests in person or online. If it is an emergency, please let us know as soon as possible.

What furniture is provided?

Your living room comes fully furnished with a couch, chair, end table, coffee table and entertainment stand. One, two, and three bedroom apartments are equipped with barstools. In the four bedroom apartments, dining rooms are equipped with a dining table and chairs. Bedrooms feature a full-sized bed, as well as a dresser, desk and desk chair.

How do I receive packages?

The leasing office will accept packages in your name and leave a slip in your mailbox to notify you that it has arrived. Bring the slip to the office to receive your package.

What type of parking is available at your community?

Free parking is available for all residents, but Gateway at Lubbock offers covered parking to residents for a monthly premium.

What is a Community Assistant?

A community assistant is an office staff member dedicated to helping residents, future residents, and parents. CAs are the front line of our management staff; they complete administrative duties in the office and serve as leasing agents to sell our property and sign contracts. They also function as property representatives in everything from completing inspections to hanging notices and participating in our resident events.

What kinds of events do you have at Gateway at Lubbock?

Events vary depending on the month! Gateway at Lubbock has featured everything from Casino Nights to Pool Parties. One thing is always certain: events mean free food and drinks for the residents and the opportunity to make friends and win prizes!